[RESOLVED] Lunar degraded performance

Incident Report for Monthio

Resolved

This incident has been resolved.

Posted Apr 23, 2025 - 08:31 CEST

Investigating

ENGLISH
Lunar has since 16:10 today had degraded performance and we are seeing elevated error calls. Applicants might experience issues trying to connect to Nordea in the application flow.

We recommend that applicants with accounts in Lunar try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

DANISH
Lunar har siden kl. 16:10 haft driftsforstyrrelser. Ansøgere kan opleve problemer, når de i ansøgningen forsøger at logge ind på Nordea.

Vi anbefaler, at ansøgere som oplever problemer, prøver at udfylde deres ansøgning efter at Lunar har afhjulpet problemet. Vi sætter et banner op i ansøgningsflowet, hvor vi anbefaler ansøgere at prøve igen senere, når situationen er afhjulpet.

Posted Apr 22, 2025 - 17:27 CEST

This incident affected: Denmark (Bank integrations).